Terms and Conditions – Star92 Pakistan

Welcome to Star92. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player" or "you") and Star92 ("the Platform", "we", "us" or "our") governing your access to and use of the Star92 website at star92.pro and any associated mobile applications.

By registering an account, logging in or using any part of the platform — including the game lobby, live casino, sports betting, fish games or deposit functions — you confirm that you have read these Terms in full, understand them and agree to be bound by them without reservation.

If you do not agree with any part of these Terms, you must not register an account or use the platform in any capacity. Continued use of the platform after any update to these Terms constitutes acceptance of the revised version.

To open and maintain an account on Star92, you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Star92 is strictly an adult platform and we take underage access seriously.
• You must be the person whose information you provide during registration. Registering on behalf of another individual is not permitted.
• You must not already hold an active or previously suspended account on the platform. Each individual is permitted one account only.
• You must provide accurate, current and complete information during registration, including your real name, valid phone number and date of birth.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Star92 reserves the right to request identity verification at any time. This may include a government-issued ID, proof of payment method ownership or any other documentation we reasonably require. Failure to provide requested verification documents within a reasonable timeframe may result in account suspension or closure.

You are solely responsible for maintaining the security of your account credentials, including your password and any linked payment method details. Star92 will never ask you for your password via email, live chat or any other channel.

• Keep your login details confidential. Do not share your username or password with anyone.
• Enable biometric login or two-factor authentication where available — this adds a meaningful layer of protection to your account.
• If you suspect unauthorised access to your account, contact our support team immediately so the account can be secured.
• You are responsible for all activity that occurs under your account, whether or not you personally authorised that activity.
• Ensure your contact details — phone number and email — remain accurate and up to date. Outdated contact details can delay withdrawal processing and support responses.

Star92 is not liable for losses arising from a player sharing their account credentials, using a shared device without logging out, or failing to notify us promptly after becoming aware of unauthorised access.

All financial transactions on Star92 are conducted in PKR (Pakistani Rupee). The platform supports the following deposit and withdrawal methods: JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards where available.

Deposits:

• Deposits are processed in real time for JazzCash and Easypaisa. Bank transfers may take longer depending on your financial institution.
• A minimum deposit amount applies and is displayed on the deposit screen at the time of transaction.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are not accepted and will trigger a review of your account.
• Star92 does not charge a fee for standard deposits, though your payment provider may apply their own charges.

Withdrawals:

• Withdrawal requests are processed to the same payment method used for the most recent deposit wherever possible.
• A minimum withdrawal amount applies and is shown in the withdrawal section of the app or website.
• Withdrawals may be subject to an identity or payment verification check before being processed, particularly for first withdrawals or large amounts.
• Processing times vary by method. JazzCash and Easypaisa withdrawals are generally faster than bank transfers.
• Any active bonus balance must meet its wagering requirements in full before a withdrawal can be requested against the associated real-money balance.

Star92 offers welcome bonuses, reload promotions, free spins and cricket-specific betting promotions throughout the year, particularly during PSL season and major T20 international series. All bonuses are subject to the following general conditions alongside any promotion-specific terms displayed at the time of the offer.

• Bonuses are credited to your account after a qualifying deposit unless otherwise specified.
• Each bonus carries a wagering requirement — the number of times you must play through the bonus amount before it converts to withdrawable funds. The wagering requirement is stated clearly on each promotion page.
• Not all games contribute equally to wagering requirements. Slot contributions are typically higher than table game contributions. The specific game contribution rates are listed in individual promotion terms.
• Only one welcome bonus is available per player, per household and per payment method. Creating multiple accounts to claim bonuses multiple times is a violation of these Terms.
• Star92 reserves the right to amend, suspend or withdraw any promotion at any time. If a promotion is withdrawn mid-participation, players will be given reasonable time to complete existing wagering requirements where possible.
• Bonuses have an expiry period. Any unwagered bonus balance that reaches its expiry date will be removed automatically.
• Winnings generated from free spins are added as bonus funds and are subject to wagering requirements before withdrawal.

Star92's sports betting section covers cricket (including PSL, T20 internationals and bilateral series), football, esports and other sports as listed in the platform at any given time. The following rules apply to all sports bets placed through Star92.

• All bets are accepted at the odds displayed at the time of placement. Odds are subject to change before a bet is confirmed — the confirmed odds are shown on your bet slip.
• Bets placed on cancelled, postponed or abandoned events will be voided and the stake returned to your account balance, unless the event is rescheduled and completed within 48 hours of the original start time.
• In-play bets are accepted subject to real-time availability. Star92 reserves the right to suspend in-play betting markets at any time during a live event.
• Any bets placed using bonus funds are subject to the wagering requirements of that bonus. Stake from bonus funds may not be counted toward the original stake returned in a void.
• Obvious pricing errors (known as "palpable errors") will be voided. This applies where odds are clearly incorrect due to a technical or data feed error — for example, odds of 100/1 on a heavily favoured cricket team. Star92 will notify affected players when a palpable error void is applied.
• Maximum bet limits apply and are displayed per market. Winnings may also be subject to maximum payout limits.
• Star92 reserves the right to void any bet where there is reasonable evidence of match fixing, insider information or any irregular betting pattern that suggests abuse of the platform.

Cricket markets on Star92 — including PSL fixtures, Pakistan national team T20s and internationals — are among the most actively maintained on the platform. Live push notifications are available for major PSL match starts and market openings; enable these in the app notification settings.

The game lobby on Star92 includes slots, jackpot games, table games, arcade formats, crash games and fish shooting games. The live casino section provides real-time streaming table games with live dealers. The following rules apply across all game types.

• All game outcomes in the standard lobby are determined by certified Random Number Generator (RNG) systems. Outcomes are independent of previous results and cannot be predicted or influenced by any external party.
• Live casino outcomes are determined by physical game elements — cards dealt by a real dealer, a real roulette wheel — which are captured by camera and streamed to your device. Star92 does not control or influence live dealer outcomes.
• Technical malfunctions void all game plays and stakes are returned. If a game is interrupted mid-round due to a verified technical fault on the platform's end, the round will be void and your stake refunded.
• Once a bet is confirmed in any game, it cannot be reversed or cancelled. Ensure you are comfortable with your stake before confirming.
• Fish game room stakes vary by room level. Choose your room carefully based on your budget — higher-stake rooms offer proportionally larger prizes but require larger bets per shot.
• Game rules specific to each title are available within the game interface under the Help or Rules menu. These rules take precedence for game-specific scenarios not covered in these general Terms.

The following actions are strictly prohibited on Star92. Engaging in any of these will result in account suspension, permanent closure and forfeiture of any balance held in the account.

• Cheating or exploitation: Using any software, script, bot or automated tool to interact with the platform, including auto-betting tools, screen scrapers or odds-comparison bots that place bets automatically.
• Collusion: Coordinating with other players in live casino table games or tournaments to gain an unfair advantage, including chip dumping and soft-play arrangements.
• Bonus abuse: Opening multiple accounts to claim the same bonus, using a coordinated group of accounts to collectively exploit a promotion, or misrepresenting deposit amounts or qualifying activity to meet bonus conditions.
• Fraudulent payments: Using stolen, cloned or otherwise fraudulent payment methods. All fraudulent payment activity will be reported to the relevant payment providers and investigated accordingly.
• Money laundering: Using Star92 as a mechanism to process, layer or integrate funds from unlawful activity. Star92 applies transaction monitoring and will report suspicious financial activity as required.
• Misrepresentation: Providing false personal information during registration or verification, including fake IDs or incorrect date of birth to circumvent the 18+ age requirement.
• Disruption: Attempting to interfere with the platform's technical infrastructure, including denial-of-service activity, SQL injection attempts, or any effort to gain unauthorised access to backend systems.

Star92 encourages all players to approach gaming as a form of entertainment and to manage their activity within personal limits that don't cause financial or personal stress. The platform provides the following tools accessible from within your account settings:

• Deposit limits: Set a daily, weekly or monthly cap on how much PKR can be deposited into your account. Once set, a limit can be reduced immediately but increases take a cooling-off period to take effect.
• Session time reminders: Configure an alert that notifies you when you've been playing for a defined period. This is a useful prompt to take breaks and keep gaming sessions in proportion.
• Self-exclusion: Request a temporary or extended break from the platform. During a self-exclusion period, you will not be able to log in or deposit. Contact support to initiate this process.

If you feel that your gaming is becoming difficult to control or is having a negative impact on your finances, daily routine or relationships, we encourage you to use the self-exclusion option and seek guidance from relevant support organisations. Responsible gaming information is available on the Responsible Gaming page.

Star92 does not market to individuals who have self-excluded and will not send promotional material to accounts under a self-exclusion period.

Star92 collects and processes personal data as necessary to operate the platform, process transactions and maintain account security. The types of data collected include your name, phone number, date of birth, payment method details and gaming activity records.

• Your data is used to verify your identity, process deposits and withdrawals, provide customer support and personalise your platform experience.
• Star92 does not sell your personal data to third parties for marketing purposes.
• Payment transaction data is shared with the relevant payment processors (JazzCash, Easypaisa, Raast, bank networks) solely for the purpose of completing your transactions.
• You have the right to request access to the personal data held about you and to request corrections where information is inaccurate.

Full details of how your data is collected, used, stored and protected are set out in the Privacy Policy, which forms part of these Terms.

Star92 aims to maintain consistent platform availability, but does not guarantee uninterrupted access. Scheduled maintenance, technical updates or circumstances outside our control may result in temporary unavailability.

• Scheduled maintenance will be communicated in advance where possible via in-app notification or the platform's social channels.
• Star92 is not liable for losses arising from platform downtime, including bets that could not be placed or modified due to a technical outage.
• If a live casino session is interrupted by a verified platform outage mid-round, the round will be voided and your stake returned.
• Mobile app performance depends partly on your device hardware and network connection. Star92 is not responsible for issues caused by poor connectivity or incompatible devices.

All content on the Star92 platform — including the logo, game graphics, interface design, text, promotional materials and software — is the property of Star92 or its licensed content providers and is protected by applicable intellectual property law.

• You may not copy, reproduce, distribute, modify or create derivative works from any platform content without prior written permission.
• Game content is provided under licence from third-party game studios. You are granted a limited, non-exclusive licence to access game content for personal entertainment purposes only.
• The Star92 name, logo and branding may not be used in any external context — including social media profiles, third-party websites or marketing materials — without express written authorisation.

To the fullest extent permitted, Star92's liability to any player is limited to the net deposits made by that player in the 30 days preceding the event giving rise to the claim. Star92 is not liable for:

• Loss of profits, indirect losses or consequential damages of any kind arising from platform use.
• Losses resulting from a player's failure to keep their account credentials secure.
• Delays or failures in payment processing attributable to third-party payment providers.
• Decisions made by a player under the influence of external factors, including financial stress or personal circumstances, that lead to losses the player later disputes.
• Any claim arising from a player misrepresenting their age, identity or eligibility at registration.

Nothing in these Terms limits Star92's liability for fraud, gross negligence or any other liability that cannot be excluded or limited by law.

Star92 may update these Terms at any time. When changes are made, the "Last updated" date at the top of this page will be revised accordingly. For significant changes, we may provide additional notice via in-app notification or email to the address associated with your account.

Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Terms. If you disagree with changes to the Terms, you should stop using the platform and may request account closure by contacting our support team.

If you have questions about these Terms, your account, a payment or any other platform matter, the Star92 support team is available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from within the app and website at all times
• FAQ: Common questions are answered on the FAQ page

For account-specific queries — including withdrawal status, bonus clarifications or account verification — please have your registered phone number ready when contacting support, as this is the primary way your account is identified.