Star92 FAQ – Answers for Pakistan Players

Star92 is strictly for adults. You must be 18 years of age or older to register and use this platform. If we have reason to believe an account belongs to someone under 18, the account will be suspended immediately and any balance may be held pending review. Please play responsibly and only use your own account.

On the Login page, tap the "Forgot password?" link. You will be asked to verify the mobile number linked to your account. Once verified, follow the steps to set a new password. The whole process takes about two minutes. If you no longer have access to that number, contact live chat support from inside your account or via the app.

No. Each player is permitted one account only. Duplicate accounts are against our Terms and Conditions. If multiple accounts are detected under the same identity or device, both may be closed and any balances could be forfeited. If you have accidentally created two accounts, contact support to have the situation resolved before any funds are affected.

We support the payment methods Pakistani players use daily:

• JazzCash – instant mobile wallet deposits
• Easypaisa – fast Telenor wallet transfers
• Raast – Pakistan's real-time interbank transfer system
• Bank Transfer – direct from any Pakistani bank account
• Debit & Credit Cards – Visa and Mastercard
• Mobile Wallets – additional wallet options

All transactions are processed in PKR with no hidden currency conversion charges. See the Deposit page for minimum amounts and processing times.

JazzCash and Easypaisa deposits are usually credited within a few minutes. Raast transfers are typically instant. Bank transfers may take a little longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, take a screenshot of the payment confirmation and share it with our live chat support team — they will resolve it quickly.

Yes, minimum deposit amounts vary by payment method and are displayed clearly on the Deposit page before you proceed. We have kept minimums low so players across Pakistan can enjoy Star92 regardless of their budget. Always check the current figures on the deposit screen as they can be updated from time to time.

Log in to your account, go to the Wallet section, and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast, or Bank Transfer — enter the amount and your payment details, then confirm. Withdrawal requests from verified accounts are processed promptly. You will receive a notification once the transfer is on its way.

Most withdrawals are processed quickly, but there are a few situations that can cause a delay. Your account may need identity verification if it has not been completed yet. There may also be an active bonus wagering requirement that must be met before withdrawal is allowed. If neither applies and your request has been sitting for longer than expected, contact live chat support with your withdrawal reference number and they will look into it straight away.

Star92 does not charge platform fees on standard withdrawals. However, your bank or mobile wallet provider may apply their own transaction fees, which are outside our control. All amounts are paid out in PKR, so there are no currency conversion deductions on our end. Always check the current terms on the withdrawal screen for the latest information.

New Star92 members can claim a welcome bonus on their first deposit. The exact offer, percentage match, and minimum deposit required are listed on the Promotions page. Bonus terms — including wagering requirements and eligible games — are clearly stated before you opt in. Always read the conditions before claiming so you know exactly what is needed to withdraw bonus-derived winnings.

A wagering requirement — sometimes called a rollover — means you need to bet a certain multiple of the bonus amount before the resulting balance can be withdrawn. For example, a PKR 1,000 bonus with a 10x requirement means you need to place PKR 10,000 in total bets across eligible games before requesting a withdrawal of bonus-derived funds. Your real-money balance is always withdrawable at any time.

After logging in, visit the Promotions page to see all active offers. Eligible promotions will show an "Opt In" or "Claim" button next to them. Some promotions are automatically credited after a qualifying deposit, while others require manual activation. The page is updated regularly, especially during PSL season and major cricket tournaments, so check back often.

Yes. Cricket is front and centre at Star92. You can bet on Pakistan Super League matches, T20 internationals, bilateral series, and major ICC tournaments. Live in-play betting is available for most fixtures, with odds updating ball by ball throughout the match. Football and Esports markets are also available for players who want variety beyond cricket.

Star92 offers a wide range of cricket betting markets including:

• Match Winner (pre-match and live)
• Top Batsman and Top Bowler
• Total Runs per over or session
• Method of next dismissal
• Toss winner
• Series winner for bilateral tours and ICC events

Markets vary depending on the match and competition. Log in and head to the sports section to see all available options for upcoming fixtures.

If a match is officially abandoned before a result is reached, most markets will be voided and your stake will be returned to your account balance. Bets on markets that were already fully settled before the abandonment (for example, a completed first-over total) remain as settled. Full details are in the Sports Betting rules within the Terms and Conditions section.

The Live Casino features real dealers streaming in HD around the clock. Available tables include Baccarat, Roulette, Dragon Tiger, Teen Patti, Andar Bahar, and Blackjack. New tables are added regularly. All games are accessible directly from your browser or the Star92 app without any additional downloads.

Fish games are shooting-style arcade games where you aim and fire at fish and sea creatures moving across the screen. Each creature has a different multiplier value — catching a large boss fish pays significantly more than a small fish. You spend bullets (which cost PKR from your balance) and win PKR based on what you catch. Visit the Fish Games page to see all available tables and prize pools.

The Game Lobby is your one-stop destination for all slots, table games, and arcade titles available on Star92. Games are organised by category and provider, so you can quickly find your favourites or discover something new. You can filter by game type or search by title. All games load directly in the browser — no separate client required.

The Star92 app is available for Android devices. Visit the Download page for the APK file and step-by-step installation instructions. Since it is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the download page walks you through this in simple steps. iOS support details are also listed there.

Yes. The Star92 APK is the official app file provided directly from this website. Only download the app from the official Download page — never from third-party sites or links shared in WhatsApp groups, as those may be modified or malicious. The official APK does not contain adware, spyware, or any harmful code.

All data transmitted between your device and Star92 is protected with 256-bit SSL encryption — the same standard used by banks. We do not store full card numbers, and payment processing is handled through secure third-party gateways. Your personal details are never sold to third parties. For full details, read our Privacy Policy.

Star92 encourages all players to game responsibly. Inside your account settings you can set daily, weekly, or monthly deposit limits to keep your spending within your personal budget. Session time reminders are also available to help you keep track of how long you have been playing. If you feel you need a break, you can request a temporary account pause. For more information visit the Responsible Gaming page. Remember: gaming should be enjoyable, not a financial burden. Adults only.

Change your password immediately from the account settings page. Then contact our live chat support — available 24/7 — and report the unauthorised access. The support team can temporarily freeze your account while the situation is reviewed, protecting your balance in the meantime. Also check that your mobile number and email address in the account settings have not been changed without your knowledge.