Privacy Policy – Star92 Pakistan

Star92 operates the online gaming and sports betting platform accessible at star92.pro and through the Star92 mobile app available for Android and iOS. Throughout this Privacy Policy, "Star92", "we", "us" and "our" refer to the platform operator responsible for the data processing activities described here.

This policy applies to all individuals who visit the Star92 website, register an account, make deposits or withdrawals in PKR, use any game in the lobby, participate in sports betting or contact the support team through any channel. It covers data collected on both the website and the mobile app.

The information Star92 collects falls into three broad categories: data you provide directly, data generated by your use of the platform, and technical data collected automatically by the app or website.

We do not collect biometric data beyond what a government-issued document naturally contains. We do not collect data from your contacts list, camera roll or any device storage beyond what is needed to upload a verification document when requested.

Star92 collects data through several channels, all of which are directly connected to operating the platform:

• Registration form: When you create your account, you provide your name, phone number and date of birth directly.
• Deposits and withdrawals: When you initiate a PKR transaction using JazzCash, Easypaisa, Raast or bank transfer, transaction metadata is captured to record the activity in your account history.
• Platform usage: Your in-game activity, bet placements in the sports betting section, cricket markets you interact with and session behaviour are recorded automatically as part of normal platform operation.
• App permissions: The Star92 mobile app may request permission to access your device's storage solely to upload a verification document. The app does not request access to your microphone, contacts or location.
• Support interactions: When you use live chat or contact the support team by email, the content of those communications is recorded and stored against your account for quality and dispute resolution purposes.
• Cookies and similar technologies: The website uses cookies to maintain your session, remember your preferences and understand how the platform is being used in aggregate. See Section 7 for more detail.

Every piece of data Star92 collects has a specific purpose connected to running the platform, keeping it secure and providing a good experience for players in Pakistan. The table below maps our main data uses to their purpose:

• Account management: To create, maintain and secure your account, including login verification and password reset requests.
• Transaction processing: To record, complete and reconcile PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and other supported methods.
• Identity verification: To confirm you meet the 18+ age requirement and to comply with identity verification obligations before processing larger withdrawals.
• Fraud and security monitoring: To detect unusual account activity, suspicious login attempts, duplicate account creation and fraudulent payment behaviour.
• Responsible gaming: To monitor gaming patterns in line with our responsible gaming commitments, including identifying accounts that may benefit from a check-in or self-exclusion prompt.
• Customer support: To respond to your queries, investigate complaints and resolve disputes accurately using a complete record of your account activity.
• Platform improvement: To understand how players use different sections of Star92 — including which cricket and PSL betting markets are most popular — so we can improve navigation, game selection and overall experience.
• Promotions and bonuses: To verify qualifying activity for promotions, confirm wagering requirements have been met and allocate bonus funds accurately.

All financial transactions on Star92 are denominated in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the transaction is routed through the payment provider's own secure gateway.

Star92 records the following transaction metadata for each financial activity:

• Transaction amount in PKR
• Payment method type (e.g. JazzCash, Easypaisa)
• Transaction timestamp and reference number
• Whether the transaction was a deposit or withdrawal
• Transaction status (completed, pending, failed)

Star92 does not store your full mobile wallet account credentials, bank account passwords, card PINs or any authentication secrets belonging to your payment provider. These remain entirely within the payment provider's system.

Transaction records are retained for a minimum period required to support dispute resolution, withdrawal reconciliation and account history. See Section 9 for data retention periods.

Star92 does not sell your personal data. We share it only in the following limited and necessary circumstances:

• Payment processors: Transaction data is shared with the relevant payment gateway (JazzCash, Easypaisa, Raast or your bank) solely to complete your deposit or withdrawal.
• Identity verification services: If a third-party identity verification service is used to validate your documents during KYC, the relevant data is shared with that service solely for verification purposes.
• Game providers: Your game session data (bet amounts, game ID, session timestamps) is shared with the relevant game studio or RNG provider to resolve disputes and verify game outcomes where needed.
• Security and fraud prevention: In cases of suspected fraud, money laundering or serious terms violations, relevant account and transaction data may be shared with fraud prevention services or relevant authorities.
• Legal requirements: If required by applicable law or a valid legal process, Star92 may disclose your data to the extent required by that obligation.

All third parties who receive data from Star92 in the above circumstances are required to handle it in accordance with appropriate data protection standards and solely for the stated purpose.

The Star92 website uses cookies — small text files stored on your device — to support core platform functions and improve your experience. The app uses equivalent local storage mechanisms for the same purposes.

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference and keep your account secure. You cannot opt out of these while using the platform.
• Functional cookies: Used to remember preferences such as your last visited section of the game lobby or your preferred deposit method, so the platform loads in a more convenient state on your next visit.
• Analytics cookies: Used internally to understand how pages are used, which sections receive the most traffic and where players drop off. This data is aggregated and not linked to individual identities.

Star92 does not use advertising cookies or third-party tracking pixels that share your behaviour with external ad networks. You can manage cookie preferences in your browser settings, though disabling essential cookies will affect platform functionality.

Star92 applies a layered approach to protecting the personal and financial data of players in Pakistan. The key security measures in place include:

• TLS encryption: All data transmitted between your device and Star92 servers is encrypted using Transport Layer Security (TLS). This means that data passing over your internet connection — including login credentials and transaction details — cannot be read by third parties intercepting the connection.
• Encrypted data storage: Personal data stored in Star92 databases is encrypted at rest, so that even in the event of a server-level security incident, raw personal data is not immediately readable.
• Access controls: Access to personal data within Star92's internal systems is restricted to staff with a genuine need to access it. Access is logged and reviewed periodically.
• Login security: Accounts are protected by password hashing (passwords are never stored in plain text). Suspicious login attempts — including logins from unrecognised devices or locations — trigger security checks.
• Regular security review: The platform's security posture is reviewed on an ongoing basis to address emerging vulnerabilities and maintain appropriate protections.

Despite these measures, no internet platform can guarantee absolute security. If you ever suspect your account has been accessed without your authorisation, contact our support team immediately so we can investigate and secure your account.

Star92 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below reflect the need to support dispute resolution, fraud investigations and financial record-keeping.

• Account data (name, phone number, date of birth): Retained for the duration of your account and for up to five years after account closure.
• Transaction records (PKR deposit and withdrawal history): Retained for a minimum of five years to support financial reconciliation and any dispute that arises after account closure.
• Identity verification documents: Retained for the period required by applicable verification standards. Copies are deleted when no longer required for the purpose they were collected.
• Gaming activity logs: Retained for up to three years. Used to resolve game disputes and support responsible gaming reviews.
• Support communications: Retained for two years from the date of the most recent interaction, to support follow-up and dispute resolution.

When data reaches the end of its retention period and there is no ongoing legal or operational reason to keep it, it is securely deleted from Star92 systems.

As a Star92 player, you have the following rights in relation to your personal data. You can exercise any of these by contacting the support team — see Section 13 for contact details.

• Right of access: You can request a summary of the personal data Star92 holds about you, including your account data, transaction history and any identity verification records.
• Right to correction: If any of the data we hold about you is inaccurate or out of date — for example, an incorrect phone number — you can request that it be corrected.
• Right to deletion: You can request deletion of your account and associated personal data. Requests are processed subject to legal retention obligations — for example, transaction records required for financial compliance may need to be retained for a defined period even after account closure.
• Right to restrict processing: In certain circumstances you can ask us to limit how your data is used while a query or complaint is being resolved.
• Right to data portability: You can request a copy of the personal data you have provided to Star92 in a structured, readable format.
• Right to withdraw consent: Where we process your data on the basis of consent (for example, optional communications), you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

Star92 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that you are 18 or older, and date of birth is collected at registration specifically to support this requirement.

If we become aware that a minor has registered an account or provided us with personal data, we will close that account immediately and delete the associated data without delay. Any balance held in a minor's account will be handled in accordance with our Terms and Conditions.

If you believe a minor may have created an account on Star92, please contact our support team so we can investigate and take appropriate action promptly.

Star92 may update this Privacy Policy from time to time to reflect changes in how the platform operates, how data is processed or in response to evolving best practices. When changes are made, the "Last updated" date at the top of this page is revised.

For significant changes — particularly those that affect how your data is used or shared — we will provide advance notice via in-app notification or email to the address associated with your account, where possible.

Continued use of the platform after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with the changes, you may request account closure by contacting support before the effective date of the update.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or want to report a privacy concern, the Star92 support team is available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from within the app and the website at all times
• FAQ: Common questions are answered on the FAQ page

When contacting us about a data rights request, please have your registered phone number ready as this is the primary identifier for your account. We aim to respond to all privacy queries within 30 days.